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SFHA Live! virtual training and webinars

Complaints handing procedure, arrears and court processes, shared living, data protection compliance, inclusive living, capacity and tenancy issues and analogue to digital telecare.

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SPSO Model Complaints Handling Procedure

09:30–10.30, Tuesday 2 March

In this free webinar exclusively for SFHA Members, Alison Fenech and Colin Wotherspoon from the SPSO will outline the changes; available networking opportunities with fellow complaint handlers in the sector; and offer delegates the chance to ask any questions regarding implementation.   

Book your place via this link.

Dealing with Arrears and Court Processes

10:30–11:30, Monday 8 March

Come along for an update on the latest notice periods required amidst the pandemic, the steps RSLs should take while they wait for notice periods to expire and ways your organisation can reduce arrears going forward. 

Book your place via this link.

Simon Community Shared Living Service

10:30–11:30, Tuesday 9 March

This webinar will help you to develop an understanding of the shared living model and how to make it a success. You will also learn about how to support young people to flourish in their tenancy and community.

Book your place via this link.

New Data Protection Compliance

10:30–12:00, Wednesday 10 March

New data protection compliance  the impacts of Covid-19; cyber attacks and post-Brexit on data management

Book your place via this link.

Inclusive Living Ambassador

10:00–12:00, Thursday 25 March

SFHA will host this training session with Dr Vikki McCall and Jill Pritchard on our Inclusive Living Checklist Tool.

Book your place via this link. 

Capacity Issues and Tenancies

10:30–11:30, Monday 29 March

This session aims to address the main issues faced by housing staff in relation to the signing of a tenancy agreement with a vulnerable adult, issues posed during the course of the lease itself, and who can actually bring that lease to an end legally, and how.

Book your place via this link.

Telecare Analogue to Digital

By 2025, the existing analogue Public Switched Telephone Network (PSTN) will be decommissioned and replaced by a digital internet protocol (IP) service. This will have a significant impact on Housing Associations, Local Authorities and Health and Social Care partnerships who provide telecare services / group living systems to tenants and customers - services they rely on in order to live independently at home.  

Come along to find out about the risks, impact and opportunities the switch over presents.

Book your place via this link.

‚ÄčOur virtual events programme is updated regularly. Visit the SFHA Live! section for further deatils. You can also follow the SFHA Events Team on Twitter @SFHAEvents for updates. 

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