SFHA Live! virtual training and webinars
Complaints handing procedure, arrears and court processes, shared living, data protection compliance, inclusive living, capacity and tenancy issues and analogue to digital telecare.
SPSO Model Complaints Handling Procedure
09:30–10.30, Tuesday 2 March
In this free webinar exclusively for SFHA Members, Alison Fenech and Colin Wotherspoon from the SPSO will outline the changes; available networking opportunities with fellow complaint handlers in the sector; and offer delegates the chance to ask any questions regarding implementation.
Dealing with Arrears and Court Processes
10:30–11:30, Monday 8 March
Come along for an update on the latest notice periods required amidst the pandemic, the steps RSLs should take while they wait for notice periods to expire and ways your organisation can reduce arrears going forward.
Simon Community Shared Living Service
10:30–11:30, Tuesday 9 March
This webinar will help you to develop an understanding of the shared living model and how to make it a success. You will also learn about how to support young people to flourish in their tenancy and community.
New Data Protection Compliance
10:30–12:00, Wednesday 10 March
New data protection compliance – the impacts of Covid-19; cyber attacks and post-Brexit on data management
Inclusive Living Ambassador
10:00–12:00, Thursday 25 March
SFHA will host this training session with Dr Vikki McCall and Jill Pritchard on our Inclusive Living Checklist Tool.
Capacity Issues and Tenancies
10:30–11:30, Monday 29 March
This session aims to address the main issues faced by housing staff in relation to the signing of a tenancy agreement with a vulnerable adult, issues posed during the course of the lease itself, and who can actually bring that lease to an end legally, and how.
Telecare Analogue to Digital
By 2025, the existing analogue Public Switched Telephone Network (PSTN) will be decommissioned and replaced by a digital internet protocol (IP) service. This will have a significant impact on Housing Associations, Local Authorities and Health and Social Care partnerships who provide telecare services / group living systems to tenants and customers - services they rely on in order to live independently at home.
Come along to find out about the risks, impact and opportunities the switch over presents.
Our virtual events programme is updated regularly. Visit the SFHA Live! section for further deatils. You can also follow the SFHA Events Team on Twitter @SFHAEvents for updates.