Xeretec joins SFHA as sector associate

Xeretec has joined SFHA as a sector associate.

Who is Xeretec?

Xeretec is an IT solutions provider with over 30 years of experience in delivering services to customers, across the UK and Ireland, ranging from Global Household brands to family-run businesses in the local community. Xeretec strives to help companies achieve greater success through the clever use of technology and IT services. Here are the areas in which Xeretec can help:

• Digital workspace
• Managed print service
•  Unified communications
• Intelligent automation
• Cyber security

Xeretec is experienced across all business sectors, working with various charities, private schools, and social organisations, providing guidance, advice, and insight into this changing and challenging landscape.

Spotlight – unified communications

With ongoing rent reductions, funding cuts, hybrid working and a pressure to improve customer services, many housing associations are looking to unified communications (UC) to help them improve communications whilst reducing costs.

What is UC?

Unlike traditional telephony, which involves fixed line networks and physical exchanges, UC is a communications solution, hosted in the cloud, putting the telephone network wherever there is an internet connection.UC allows organisations to combine channels, such as voice calling, video conferencing, instant messaging, voicemail and content sharing, into a single, streamlined interface. It also has the ability to integrate your telephony with existing CRM systems and business applications, putting callers’ identity and history at operators’ fingertips to improve the speed and quality of customer service.

What can UC do for housing associations?

Housing associations are at the centre of multiple conversations and UC can help effectively manage communication between staff, tenants, contractors, local authorities, and benefits agencies, all whilst saving money and improving their service.

At a time when housing associations need to do more with less, here are some of the benefits it can bring:

• savings – you can expect to achieve around 30% savings on the total cost of ownership
• productivity gains – 50% increase in agent productivity
• improved customer experience – 3x increase in customers service scores
• analytics – gain full visibility and intelligent insight into your business communications
• enabling remote/hybrid working – allowing your teams to collaborate and connect with customers, regardless of location and device
• New communication channels – allowing customers to connect using the channels they prefer, including SMS, social media, and chatbots
• Less complexity – everything is supplied from one vendor with one invoice
• Easy to manage - new extensions can be set up in minutes.

Why Xeretec?

Xeretec is completely independent, offering UC solutions from various vendors, including 8x8, Sippio, Gamma, and Ring Central, allowing them to select the right technology for your needs.

Xeretec is a trusted partner to many companies and is keen to listen and learn from the network and SFHA's members about what they want to achieve. Once the landscape and scope have been discussed, Xeretec can project manage and deliver a solution based on the outcomes desired.

Xeretec looks forward to meeting SFHA members in the future to identify where it can help. Your local Xeretec contact is Kevin Milne, CX/Digital Manager.

If you are interested in learning more, keep an eye out for his content and insight across social media via LinkedIn or Twitter. Alternatively, you can contact him at: kevin.milne@xeretec.co.uk or 07789 936 685 0141 486 8849.