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Housing management generally describes the activities social landlords do to serve applicants, tenants and other customers.

Key housing management activities include:

  • Operating waiting lists and allocations
  • Factoring
  • Estate management
  • Tenancy management
  • Housing support, information and advice
  • Tackling anti-social behaviour
  • Rent setting
  • Arrears prevention and recovery
  • Tenant participation

The SFHA supports ​members to achieve high standards of service through information and guidance on housing management issues.

The SFHA also ​supports members through regular Housing Management Forums, conferences and workshops.

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Policy Lead
Sheenagh Simpson

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