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Innovation & Future Thinking iconInnovation & Future Thinking / Customer Service Transformation


Digital technology will transform how housing associations work, making staff and services more agile, more responsive to customers’ needs and more efficient. Housing association customers will build their digital skills, bringing wide economic and social benefits.

The Challenge:

How will different types of customers and staff experience services in the digital future, and what does this mean for housing associations now?

Watch the video to the right to find out what some of our members are doing to support reliable, affordable internet access for tenants!












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Policy Lead
Lorna Wilson

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