In June 2021 the SPSO asked for comments on draft Key Performance Indicators (KPIs) to accompany its Model Complaints Handling Procedures. Following feedback received from SFHA and its members, the SPSO has decided to reconsider the KPIs with a view to streamlining these for introduction in 2022/23.
A digital space for staff members who deal with FOI and/or Data Protection to discuss their experiences and seek advice from their peers within the sector is now available to SFHA members.
The SFHA has submitted its response to the Scottish Government's Social Housing Charter consultation.
SFHA is seeking member input to inform its response to the Scottish Social Housing Charter consultation. A feedback form for providing comments on specific Charter outcomes is now available, along with some further points to consider.
New SFHA guidance reflecting some of the most common questions that SFHA members have asked regarding holding an AGM or SGM in 2021 is now available. This guidance was first released in July 2021 and then updated in August 2021.
SFHA is seeking member input to inform its response to the Scottish Social Housing Charter consultation. A feedback form for providing comments on specific Charter outcomes is now available, along with some further points to consider.
This update reflects legislative changes since 2018 to the requirements of the General Data Protection Regulations (GDPR), with particular focus within the FAQ document on Brexit.
Scottish Government issued a paper outlining its review of Scottish Social Housing Charter in June. Since then it held a series of consultation events over the course of June and July in conjunction with TIS and TPAS.
The report also showed higher rent arrears for local authority landlords.
This year’s statements reflect how Covid-19 has impacted on social landlords’ ability to comply with requirements.
The SFHA review of its existing Governance Documents has been ongoing over the past several months, and on Thursday 10 December SFHA met with members of the Block 1 consultation group to discuss feedback to date.
One year on from Freedom of Information legislation being extended to RSLs, the SFHA is pleased to announce that the free helpline provided exclusively to our members by TC Young will continue to be available for the coming year. SFHA will be holding an event in January with TC Young to talk about lessons learned from the first year.
Talks between both housing associations were paused at the beginning of the coronavirus pandemic but discussions have resumed to decided the future.
Changes to sprinkler regulations.
Scottish Housing Regulator publishes summary of risks it will focus on in annual risk assessment.
Tenants voted to separate from Oak Tree Housing Association, with 95.5% voting in favour.
