Housing management generally describes the activities social landlords do to serve applicants, tenants and other customers.
Key housing management activities include:
- Operating waiting lists and allocations
- Estate management
- Tenancy management
- Housing support, information and advice
- Tackling anti-social behaviour
- Rent setting
- Arrears prevention and recovery
- Tenant participation
The SFHA supports members to achieve high standards of service through information and guidance on housing management issues.
The SFHA also supports members through regular Housing Management Forums, conferences and workshops.