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Housing Management Conference 2019
The Studio

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Tue 24 - Wed 25, Sep from
09:45 to 16:30 (BST)


The Studio
67 Hope Street, Glasgow, G2 6AE


From £229

About the Conference

Join housing management colleagues from across Scotland to discuss and exchange ideas about the issues and opportunities facing the social housing sector. The theme this year is putting the social in social housing and together we will explore ways to care for your tenants, care for your organisation and care for you.  

Is this the conference for you?

Through a combination of keynote sessions and workshops we will be exploring a wide range of topics including welfare reform, rapid rehousing, trauma informed practice, and working to support vulnerable tenants as well as transforming our services.

The conference is aimed at housing professionals on the front-line: housing managers and directors, allocations officers, tenancy sustainment officers, rent collection officers, arrears officers and housing management officers. Board members, consultants, local and central government and other professionals working within the affordable housing sector may also find the conference of interest.

Date & Venue

The conference takes place on the 24 & 25 September at The Studio in Glasgow city centre. The Studio is within walking distance from Queen Street & Central Rail Stations and Buchanan Bus Station.

How to Book

The delegate fee starts at £229 for SFHA Members (£319 for non members) which includes attendance, lunch and all refreshments. When you book to attend both days of the Housing management Conference, you can come for £395 - a saving of £63.00!

Book three and bring a colleague for free!

If your organisation books three day delegate places, you can bring a fourth delegate for free.


Member Price £229

Non-member Price £319

Housing Management Conference 2019 at The Studio

67 Hope Street, Glasgow, G2 6AE


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Jim Bauld profile image

Jim Bauld
TC Young

Jim Bauld is a Partner at TC Young.  He has specialised in tenancy matters since 1994 and has over 30 years’ experience in Sheriff Court work throughout Scotland.

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 Jim is the highest ranked individual litigation practitioner in the Social Housing Category for Scotland in the current Chambers Guide to the Legal Profession.

He is appointed as a legal member of the First Tier Tribunal for Scotland (Housing and Property Chamber).  Jim is also a key member of our litigation team, using his experience to give clients advice on issues such as debt recovery, evictions, succession to tenancies, repairs, leases, right to buy and antisocial behaviour.

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Professor Paul Hickman
Sheffield Hallam University

Paul is Professor of Housing and Social Policy at Sheffield Hallam University. He has undertaken research on a number of subjects including the impact of welfare reforms, including Universal Credit; Housing Benefit, tenant participation; and, 'resilience' to economic hardship.

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Paul has carried-out research for a range of funders including: the Economic and Social Research Council (ESRC); the Joseph Rowntree Foundation (JRF); the Department for Work and Pensions; and, the Ministry of Housing, Communities and Local Government. Paul is a Co-Investigator of the ERSC/ AHRC/ JRF funded, the Collaborative Centre for Housing Evidence ('CaCHE'). He was chair of the international learned society, the Housing Studies Association, for four years.

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Gerard McCormack
Change Improvement Service

Currently Interim Head of Change and Partnership Development at the Improvement Service, I have a range of experience in both the public and private sectors. 

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Most recently working in a Scottish local authority as Community Planning and Partnerships Manager, focusing on the implementation of the Community Empowerment (Scotland) Act 2015. Within this role I also had a responsibility for community development and capacity, seeking ways to better engage with people and communities and work with them to improve the areas in which they live and work.


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Marion Gibbs
Scottish Government

Marion has been working in housing and homelessness for thirty years, the last ten in the homelessness team in the Scottish Government. 

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This work has overseen the growth of prevention and housing options and the success in implementing the 2012 target to remove the ‘priority need’ test form the homelessness legislation. More recently Marion’s team has been key in reviewing the Rapid Rehousing Transition Plans submitted by local authorities with a focus on prevention, temporary accommodation, permanent accommodation and partnership work. In this is the work connected to the roll out of Housing First for both the Pathfinder cities and more generally across Scotland

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Katya Allcott
Scottish Mentoring Network

Katya holds a degree in theatre studies from University of Glasgow.  During her time there, she developed a keen interest in Events Management, which led to a variety of volunteering opportunities.  

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This sparked her passion for helping others, and after a period working in retail, Katya became the Office and Volunteer Manager at the Youth Community Support Agency.  During her time there, she gained experience and training in managing volunteers, youth work, office management, and campaigning.  She brings these skills with her to SMN, and is passionate about supporting the SMN’s members, and raising the profile of mentoring in Scotland.

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Maureen Watson
Scottish Mentoring Network

Maureen is the Chief Executive of the Scottish Mentoring Network. Maureen has over thirty years’ experience in social housing, twenty- five years of these in various policy roles with the Scottish Federation of Housing Associations, including Head of Policy from 2007-2015. 

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Maureen’s career started out calculating rent and rate rebates with the former East Kilbride Development Corporation, then following her studies, as a Housing Officer with Shettleston Housing Association in the east end of Glasgow. From 2001-2, Maureen was seconded by SFHA to Glasgow Housing Association. Prior to joining SMN in 2019, Maureen was working for East Renfrewshire Council’s Housing Service. 

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Emma Johnston
Albyn Housing Society

Emma Johnston is a Housing Services Assistant based in Inverness. She started her Social Housing career in Glasgow in 2013 (with a brief break to concentrate on commercial property) before moving north in 2017 to join Albyn Housing Society.

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Since joining the organisation Emma has participated in a number of projects and groups covering such areas as Universal Credit, Housing Management IT and GDPR.

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Claire Mullen
TC Young

Claire Mullen leads the Private Rented Sector Team at TC Young and is also a key member of the housing management team.  

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She advises RSLs on the requirements of letting agent registration, including in connection with letting agency work provided by a Registered Social Landlord to their subsidiary, and ensures they avoid any potential criminal penalties and notifiable events. Claire successfully represents clients at the First-tier Tribunal for Scotland (Housing and Property Chamber) in respect of mid-market rent evictions and rent increase applications.

She prepares and revises tenancy agreements and letting agent management agreements including bespoke Private Residential Tenancy agreements for RSL subsidiary clients.

Emily Forbes profile image

Emily Forbes
Albyn Housing Society

Emily comes from an Insolvency background working with an Insolvency Boutique for 8 years since leaving school in 2007. She started with Albyn Housing Society in September 2015 as a Housing Services Assistant. 

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Emily joined the Society just on the cusp of moving towards generic working. She is a fully generic Housing Services Assistant assisting the Housing Services Officer with all aspects of the Tenant Experience for the patch. These aspects include Arrears Management, Allocations, Voids, Maintenance, Tenancy Management and Anti-social Behaviour.  She is always keen to get involved with new initiatives.

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Zhan McIntyre

Zhan joined the Scottish Federation of Housing Associations in 2015 after nearly a decade in Local Authority housing policy and strategy.

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In her role at SFHA, Zhan supports and promotes the work of housing associations across Scotland and represents SFHA members to influence and collaborate with partners across the public, private and third sector. Focusing on housing management, health and social care integration and homelessness, Zhan has a keen interest in promoting the links between affordable good quality housing and wider health and wellbeing outcomes.


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Carolyn Hirst

Carolyn works as a mediator, investigator, researcher, trainer and coach. She is an Honorary Research Fellow at Queen Margaret University, Mediation Practice Supervisor for Cyrenians and an Ordinary Member of the First Tier Tribunal (Housing and Property Chamber).

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Her research centres on dispute resolution and she is currently working with Glasgow University on the impact of Being Complained About. Carolyn previously worked as a Deputy Scottish Public Services Ombudsman and in social housing, latterly as Deputy Director of a housing association. Current Board positions include Non-Executive Director of NHS Lothian and Member of Midlothian Integration Joint Board.

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Jill Pritchard
Occupational Therapist & Business Change Consultant

Jill Pritchard is an Occupational Therapist specialising in Housing issues & also a Business Change Consultant. She previously worked with the Joint Improvement Team of the Scottish Government & has continued supporting Health, Housing & Social Care partnerships via the iHub within Healthcare Improvement Scotland. 

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She supports improvements in the delivery of adaptations & housing interventions at operational & strategic levels within the Integration arrangements & promotes best use of Occupational Therapy & wider partnership staffing resources to produce better housing/adaptation outcomes for people. She was on the steering group for the revised ‘Adaptations without Delay’ guidance and is passionate about mainstreaming inclusive design and inclusive living.

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Andrew Cowan
TC Young

Andrew is TC Young’s managing partner and head of the litigation team. With over 25 years’ experience of landlord and tenant rights, he is highlighted in the Chambers Legal Guide for his ability to “recognise what happens out in the real world too. He is very pragmatic in his advice.”  

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Externally acknowledged as a leading specialist in Scottish tenancy law, Andrew is a legal member of the First Tier Tribunal - Housing and Property Chamber. Andrew advises on letting agent registration, the code of practice and the new private residential tenancy. He is a regular speaker on issues affecting the private rented sector and provides straightforward practical advice.

John Gray profile image

John Gray
Scottish Fire & Rescue Service

Watch Manager John Gray’s role is looking at the benefits that technology can bring to keeping people safe in their own homes. He has worked on a number of projects, including setting up the Safe and Well House at the SFRS National Training Centre that is used to train the Fire Service and the Housing Sector on fire risk awareness and showcasing the latest technology enabled care products in a domestic setting.

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His session will look at how a person’s age, health and the environmental factors within the home can lead to residents being at an increased risk from fire.

Conference Exhibitors

Stand Exhibitor Contact


SDM Logo

SDM Housing Software


McDermott Group Logo

McDermott Group


Designer Software

Designer Software


One Parent Families Scotland

One Parent Families Scotland (OPFS)


MIS Active

MIS Active Management Systems (MIS-AMS)


NHS Scotland

NHS Scotland


Social Enterprise Academy Logo

Social Enterprise Academy

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