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Housing Management Conference 2024
The Studio

Event Finished


Thu, 22 Feb from
10:00 to 16:30 (BST)


The Studio
67 Hope Street, Glasgow, G2 6AE


From £252

This event is to exchange ideas and promote best practice around all things Housing Management.

Key topics will include tenant support and engagement, community investment, allocations, and homelessness prevention. It will provide opportunities to learn from each other and experts, and to engage in debate around important challenges within the sector.

Why attend?

The conference is an opportunity to:

  • Share best practice
  • Network with other housing associations, co-operatives, and partner organisations
  • Learn from others and ask questions
  • Support your Housing Team’s professional development
  • Understand current issues facing the sector and hear expert opinions
  • Plan for upcoming opportunities within relevant housing policy  

Who should attend 

This event is a must for anyone working in housing management, tenant support roles, or community and neighbourhood teams: allocations officers, rent collection officers, tenancy sustainment officers, wellbeing and advisory service staff, housing managers and directors, and interested partners. It is for frontline housing professionals, service delivery partners, and anyone wanting to learn more about these issues.  

Date & venue

The event will take place on Thursday 22 February 2024 at The Studio in Glasgow.

The Studio is a modern, bright venue, located in Glasgow's city centre, offering easy access from all major transport links. It has been awarded GOLD ECOsmart accreditation rating for environmental impact.  This demonstrates The Studio’s  longstanding commitment to sustainability as the  award is for hotels and meeting venues that demonstrate an eco-friendly approach, and it is an industry-standard accreditation.



Our vision for future SFHA events is to produce them to the highest quality while ensuring that they are sustainable and reduce our carbon footprint, where possible. 

Ways you could help us reduce our carbon footprint at this event:

  • Take public transport, cycle or walk
    • Did you know a train produces 0.07kg of CO2e per mile compared to a car which is 0.36kg or a short haul flight which is 0.44kg?
  • Download the conference app to save paper
  • Bring a refillable water bottle
  • Use recycling bins provided

Read our full sustainability policy here

Cvent - event app guides

We are delighted we will be using our new event app, Cvent, at this conference. Click here to find our Cvent guides.

Costs & how to book

Delegate rates start at £252 for SFHA members and £351 for non members.

Book two places and bring a colleague for free! *   

We’re offering a group discount: buy two of the same ticket type and another colleague can attend for free.  

*Tickets must all be the same type and booked at the same time to receive the deal, excludes residential tickets* 

The discount will be automatically calculated on checkout.  

To book your place, use the book now buttom at top of page. 


Member Price £252

Non-member Price £351

Housing Management Conference 2024 at The Studio

67 Hope Street, Glasgow, G2 6AE


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Ilene Campbell profile image

Ilene Campbell
Tenants Information

Ilene Campbell is the Chief Executive of TIS and leads in the development of innovative tenant participation and engagement practice. She has over 25-years of senior leadership experience, working in the public, social rented, and third sectors to ensure tenants and wider communities have a voice.

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Ilene led the feasibility study that shaped the introduction of the legal framework for tenant Participation in Scotland. In partnership with the University of Glasgow, she produced the Good Practice Framework for Tenant Participation. She works closely with the Scottish Government to shape national housing consultations around tenant participation and tenant’s rights. She is responsible for the Engage Influence Change (EIC) project in Glasgow that worked in partnership with Glasgow City Council to deliver the first-of-its-kind Tenant Led Commission within the private rented sector in Scotland.

Ilene sits on the Scottish Government’s Cross Party Working Group and is the Co-Chair of the Scottish Hub of the UK Collaborative Centre for Housing Evidence. She is also a Board member of Linstone Housing Association.

Glenn Rivers profile image

Glenn Rivers
Muirhouse Housing Association

Glenn has 25 years of experience in housing, starting in 1999 as a Technical Officer at Edinvar HA. Glenn progressed his career via Castle Rock Edinvar HA and Dunedin Canmore HA, and is now the Asset Manager at Muirhouse HA in North Edinburgh. 

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As the Asset Manager. Glenn is responsible for managing repairs & investment for all the Association’s affordable and mid-market rented properties. Growing up in a council estate in Perth, Glenn knows the importance of the factors which provide healthy homes for customers and uses data and systems, coupled with building and behavioural knowledge to ensure their homes are of a good quality, and as energy efficient as they can be.

Glenn is currently working on projects and systems to monitor property and tenant behaviours, coupled with energy efficiency works to support tenants through the cost-of-living crisis and high energy costs, whilst meeting the ambitious targets of the Social Housing Net Zero Standard (SHNZS).

Dr Kelly Henderson profile image

Dr Kelly Henderson
Addressing Domestic Abuse

Kelly is the founder and Managing Director of Addressing Domestic Abuse (ADA) – a community interest company who work with public sector bodies to carry out research and evaluation on domestic abuse. ADA also supports housing providers, local authorities and repairs companies to improve their response to domestic abuse.  

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Prior to co-founding the Domestic Abuse Housing Alliance, she was the Domestic Abuse Lead for a local authority. Kelly's has a range of housing experience including the role of Director of Housing in a London housing organisation, roles in asylum, Supporting People Programme and policy and research. She project managed a Home Office funded multi police force project (Domestic Abuse: A Whole Systems Approach - DAWSA) to improve the police response to domestic abuse and oversee research into the provision of an England response to perpetrators of domestic abuse. She led a national property repairs company’s work on repairs operatives recognising domestic abuse and establishing referral pathways with housing providers. 

She has a Masters in Housing Policy and Management and a PhD from Durham University focusing on the role of housing in a co-ordinated community response to domestic abuse. She was named 24 Housing's ‘Housing Professional of the Year’ 2018 for her work and research on housing and domestic abuse and was named in the top 20 women leaders in Housing in 2020.  Kelly co-authored ‘Domestic Abuse and Housing – Policy into Practice’ (Routledge).  

Kelly is also a Non-executive Director of Believe Housing, and a Research Fellow (part time) at the University of Leeds undertaking research on domestic abuse service providers as part of the Vulnerability and Policing Futures Centre.   ADA are a research partner in the ‘Supporting victim survivors of gambling-related domestic abuse – an exploration of women in social housing’ with 3 universities and a gambling harms charity.  

Lorraine Gillies profile image

Lorraine Gillies
Scottish Community Safety Network

Lorraine Gillies is the Chief Executive Officer of the Scottish Community Safety Network – a national charity which supports community safety activity across Scotland.  She is a trustee for Donaldson’s Trust, a member of the Domestic Homicide Review taskforce, and with experience in the public sector, audit and scrutiny and third sector. 

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She is currently co-chair of the Independent Working group on Understanding and Preventing Anti-social Behaviour.

Pedro Cameron profile image

Pedro Cameron
Housing Options Scotland

Pedro is Head of Engagement for Housing Options Scotland, a third sector organisation which offers housing advice, information and support to disabled people, older people and members of the armed forces community. Pedro has a strong focus on inclusion, innovation and partnerships in housing in Scotland.

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He is the co-creator and co-host of the Equality in Housing podcast, delivered in partnership with the UK Collaborative Centre for Housing Evidence – which seeks to address all aspects of disadvantage in the Scottish housing sector and beyond. The podcast shines a light on examples of best practice, gaps in evidence and the links between lived experience, frontline workers, the third sector and research, data and academia. The podcast won the inaugural Marion Gibbs award for Equality in Housing at the 2023 Scotland Housing Awards.

Catherine Rossine profile image

Catherine Rossine
SFHA Board

I have been on the board of nghomes since 1995. I was elected as Vice-Chair in May 2021 and then elected as Chair in October 2022. 

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I am Chair of our Human Resources Committee and I also sit on our Audit and Regeneration committees and the board of our factoring subsidiary NG Property Services.  I have worked in the business world in office administration with experience in accountancy, legal offices and property management.

Dr Marsha Scott profile image

Dr Marsha Scott
Scottish Women's Aid

Dr Marsha Scott is a feminist activist, researcher and practitioner and has advocated, volunteered, researched, and worked in gender and violence against women sectors in Europe, the United Kingdom, and the United States for 30+ years (when she stopped counting).  

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She is Chief Exec of Scottish Women’s Aid and works as a VAWG consultant for the Council of Europe.   

Stephanie Elliot profile image

Stephanie Elliot

Stephanie Elliot is the Technology Enabled Care Lead for the housing with the goal of upscaling the housing sectors' contribution to the digital health and care strategy.

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Stephanie has spent 15 years working within the private care, public health and housing sectors consulting on and delivering person centred health improvement services. She is passionate about bridging the gaps between Housing Health and Social Care by promoting innovations and advancements in technology that improve digital access to information, reduce pressure on front line services. 


Janine Kellett profile image

Janine Kellett
Scottish Government

Janine Kellett is head of the homelessness unit at the Scottish Government.  Her current focus is to lead delivery of the Ending Homelessness Together action plan and ensure that homelessness is prevented wherever possible and, where it does occur, housing-led solutions are provided.  

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Since joining the Scottish Government in 2002, Janine has worked in a wide range of policy areas including marine energy, looked after children, international trade and investment, urban regeneration and sustainable economic development.  She has a PhD in French feminism from the University of Glasgow.

Dougie Paterson profile image

Dougie Paterson
Berwickshire Housing Association

Dougie joined Berwickshire Housing Association in 2018 and leads on social innovation, including BHA BeFriend and Tenancy Sustainment services. 

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His 38-year career includes leading substance misuse services, implementing national suicide prevention strategies, pioneering overseas development programmes and conducting a diverse range research projects as an independent consultant. He has lived and worked in the Scottish Borders for 10 years and still marvels at the strengths and talents of the community he is privileged to be part of in Berwickshire. He is thrilled to work for BHA and build on its excellent track record of supporting sustainable and thriving communities.

Tony Cain profile image

Tony Cain

Now working as the Policy Manager for the Association of Local Authority Chief Housing Officers (ALACHO) Tony’s career includes work in both central and local government and the Scottish Housing Regulator.            

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His previous post as Head of Housing and Customer Service with Stirling Council included strategic control of customer service, equalities, communications and advice.  He has also worked on secondment to the Scottish Government developing policy in relation to private sector housing.  More recently he spent 7 months working with the Scottish Futures Trust.  Tony is also a member of Shelter’s Scotland Committee and sits and an Ordinary Member on the First Tier Tribunal, Housing and Property Chamber.

Bryony Willet profile image

Bryony Willet
Maryhill Housing Association

​Bryony has been Chief Executive of Maryhill Housing since 2017. She joined Maryhill in August 2015 as Director of Housing. 

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Prior to Maryhill Bryony worked at Islington Council for nine years having started as a graduate trainee. Her expertise includes: strategic planning; housing management; asset management; health and safety; business planning; external funding bids; regeneration options appraisals; resident engagement; service development and contract management. Bryony is a member of the Chartered Institute of Housing Scotland Board and was previously a Board Director at Thistle Housing Association and Hyelm Housing Association in London.

Maggie Brunjes profile image

Maggie Brunjes
Homeless Network Scotland

Maggie has been the chief executive of Homeless Network Scotland since 2010, a membership organisation that connects a wider network to learn and act on homelessness together. 

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She has co-created several structures around homelessness and destitution, including Housing First Scotland in 2016, the UK-wide Centre for Homelessness Impact in 2018, the Everyone Home Collective in 2020 and Fair Way Scotland in 2022. Maggie was a member of the Scottish Minister appointed Homelessness and Rough Sleeping Action Group whose recommendations led to the national plan to end homelessness and sits on the Scottish Government’s Homelessness Prevention and Strategy Group. 

Evelyn Mathershaw profile image

Evelyn Mathershaw
Paragon Housing Association

With a varied background in many aspects of housing and homelessness I have worked for Paragon for just over 10 years and been their housing manager for just over 4 1/2 years.  

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I am a member of the Chartered Institute of Housing and have recently become a board member of the Tenants Information Service (TIS).   I strive every day to make sure that tenants are at the heart of everything the Association does and even though it sounds cheesy when you say it out loud I only do the job I do because of the tenants. 

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