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TEC housing event 23
Radisson Blu Hotel Glasgow

Event Finished


Tue, 19 Sep from
10:00 to 17:00 (BST)


Radisson Blu Hotel Glasgow
301 Argyle Street, Glasgow, G2 8DL


From £69

Thank you to those who attended the event, we hope you enjoyed it. 

Attendees heard from expert speakers from across housing, health, and social care as we covered Tech themes of Culture, Impact, and Opportunity.

Sessions will included:

Building digital skills and leadership – supporting digital culture within your organisation

Attracting Tech minded talent into the sector – Mapping out the digital skills requirements for job roles, routes to housing

Designing digital services and what support is available to housing.

The future of care and support – AI and preventative analytics

The digital Journey – From analogue to digital – what the transition means for Scottish Housing and how we are performing as a sector.

What could we achieve if technology ‘only had a heart'

Presentations are available to download.


Member Price £69

Non-member Price £69

TEC housing event 23 at Radisson Blu Hotel Glasgow

301 Argyle Street, Glasgow, G2 8DL


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Sharon Hannah profile image

Sharon Hannah
East Renfrewshire Council

Joining the Digital Office earlier this year, my emphasis is on housing sector engagement focusing on the migration from analogue to digital to meet the 2025 deadline.

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With 20 years’ experience in the telecoms industry and a further 20 years managing Bield’s alarm receiving centre (ARC), my passion is using a combination of technology and services to support independent living. For the past 2 years, I put my knowledge to good use at East Renfrewshire Council migrating their telecare ARC from analogue to a fully digital SaaS (software as a service) solution.

With my focus firmly back on housing and with 2025 looming, I am keen to directly engage with colleagues and move forward with a future focused approach to telecare in housing.


Elizabeth Brooks profile image

Elizabeth Brooks
NHS Healthcare Improvement Scotland

Elizabeth Brooks, Senior Service Design Advisor Healthcare Improvement Scotland,  has more than 10 years working in service design within Health and Care, initially specialising in digital innovation. She set up Experience Labs at the Digital Health and Care Innovation Centre and led the design team for the Scottish Access Collaborative and other commissioned work for both NHS boards and Scottish Government.

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Elizabeth spent 20 year working internationally, based in the Netherlands working in commercial software design and delivery.  She leads the Design Community of Practice and is currently working in improvement of services for those with co-occurring mental health and substance use support needs.


Tara French  profile image

Tara French

Tara is passionate about genuine co-design and human rights based approaches to designing care and support. She has an interdisciplinary background in academia, policy and practice (working in both Social Care and the NHS in Scotland). She is currently Digital Inclusion Lead at Scottish Government.

Ryan Barclay   profile image

Ryan Barclay
Housing Options Scotland

I graduated from the University of Stirling in 2022 with a Masters of Science MSc in Housing Studies.  During my studies , I also began volunteering with Housing Options Scotland in January 2022.

The subject of my masters thesis was related to the challenges facing staff in delivering TEC to social housing tenants with  a disability.

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After graduation , earlier this year in January  I started an internship with Clyde Valley Housing Association as an Equality , Diversity and inclusion intern. During this internship I produced a report for the housing association which examined EDI from a recruitment of staff and customer communication perspective.

I am also a member of the CIH Futures board , and one of our principles is "promoting housing as a career of choice" 

In April 2023, I began working as a housing options broker with Housing Options Scotland. Housing Options Scotland is a Scotland wide housing options advice and information charity that offers housing options advice and information to disabled people, older adults , and miitary veterans and their families. 

Charlotte Dugdale profile image

Charlotte Dugdale

Charlotte has over 11 years' experience within the Health and Social Care sector including front line TEC worker, regional telehealth sales, supporting domiciliary care teams and most recently her role within TSA.

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Charlotte specialises in engaging with organisations across the TEC sector to understand their key requirements and supporting them to utilise their TSA membership to achieve their desired outcomes.

Dan Plant profile image

Dan Plant
Scottish Care

Dan joined Scottish Care from a support worker role at a mental health charity and was an ambassador for a digital inclusion project supporting individuals to overcome the digital divide.

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This piqued his interest in integrating digital and technology in health and social care and brought him into his current role with Scottish Care. His first degree is in German and History but has maintained his interest in mental health throughout his career. He is currently studying for a diploma in counselling and is a keen swing dancer.

Cheryl Stevenson profile image

Cheryl Stevenson
Scottish Care

Cheryl started her Social Care career as a Care Assistant in a Care Home in 1997. In 2001 she qualified as a Nurse and initially worked in a teaching hospital, then a Care Home in Wales, before relocating back to Ayrshire as a Day Sister in a local Care Home.

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Following a short career break to start a family, she re-joined social care and gained further qualifications to work in Homecare. Cheryl is passionate about the role of technology in proving person-led care and support. She is keen to myth bust the idea that technology isn’t for older people – it is.

Nicola Cooper profile image

Nicola Cooper

Nicola Cooper has worked in Social Care innovation for over 10 years and has specialist knowledge of technology design and implementation in aged care and dementia. She sees technology as a way to make life easier for humans when designed ethically and inclusively, and as an efficiency multiplier for sustainability in relational care.

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She is passionate about creating, making and mending systems, services and products that work well for the most vulnerable and invisible in society.

Currently she is leading on the implementation and spread of the Care Technologist role in social care. In previous work she has led on the development of self-management applications for long term conditions which are now widely used and adopted in Scotland.

Nicola Cooper

Technology and Digital Innovation Lead, Scottish Care





Lynne Douglas profile image

Lynne Douglas
Bield Housing & Care

Dr Lynne Douglas joined Bield Housing & Care as Chief Executive in November 2019. This followed over twenty years as a senior NHS Director working in services across the age spectrum. A Dietitian by background Lynne lead on many strategic programmes within Health that championed the role of Allied Health Professionals and improved outcomes for service users

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Lynne completed her Doctorate in 2017 looking at ‘Organisational Readiness for Transformational Change across Health, Local Authorities and Third Sector Organisations  The move to Bield Housing & Care resonated strongly with Lynne’s interest in  Public Sector Reform. Also  the need to further create connectivity between Housing and Health in Scotland to help improve outcomes for local communities. Passionate about a whole systems approach to modernise and connect public services and engaging the population in how to  live longer healthier lives through utilizing all of the assets around them. Lynne is also a Non-Executive Director on both TSA-Voice which champions the use of technology and digital solutions in improving outcomes for users and CCPS which  is a prominent TSO working to safeguard, promote and represent the interests of not-for-profit care and support providers in Scotland.

Katherine Long  profile image

Katherine Long
Scottish Care

Katherine holds an undergraduate degree in Sociology and Psychology and has worked in research and development in health and social care since completing her MSc in Gender Studies in 2018.

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Katherine has worked with funders, academic institutions and charity organisations in this time. Her interest in digital health inequalities was piqued while conducting research into the design of remote monitoring systems for improving end-of-life care during the pandemic. Katherine is passionate about inclusive, person-led design, and supporting the digital development of seldom-heard communities. 

Stephanie Elliot profile image

Stephanie Elliot

Stephanie Elliot is the Technology Enabled Care Lead for the housing with the goal of upscaling the housing sectors' contribution to the digital health and care strategy.

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Stephanie has spent 15 years working within the private care, public health and housing sectors consulting on and delivering person centred health improvement services. She is passionate about bridging the gaps between Housing Health and Social Care by promoting innovations and advancements in technology that improve digital access to information, reduce pressure on front line services. 


Rikke Iversholt profile image

Rikke Iversholt
Scottish Government

Rikke leads the national TEC Programmes for Social Care and Telecare in the Digital Health and Care Directorate at Scottish Government.

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She was formerly the Director of Iriss, a social care research and innovation organisation based in Glasgow, and led the organisation’s strategic development and collaborative partnerships with key stakeholders across the Scottish health and social services sectors. A qualified Improvement Leader (ScIL) with fifteen years’ worth of successfully leading improvement and innovation projects, Rikke is also a member of the Health Foundation’s Q Community and UNESCO’s Inclusive Policy Lab.

Amy Dougan profile image

Amy Dougan
Hanover Scotland

Amy has been the Business Development Manager at Hanover Scotland for 9 years. A key part of her role is identifying and delivering new business opportunities and innovations, working particularly closely with Hanover’s Telecare Alarm Receiving Centre.

Maureen Richardson profile image

Maureen Richardson
Link Housing Association

I have 20 plus  years experience working in telecare Alarm Receiving Centres,  Housing Associations and Local Authorities. I joined Link in July 2022 with a specific remit to utilise my existing sector experience to progress the digital transformation of analogue warden call systems. 

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Link have 11 housing developments for older people and are keen to explore options for tenants in general needs housing.I am responsible for working with Link colleagues, the Digital Office and suppliers to specify a sustainable replacement system for Link. Customer participation in test for change pilots is a primary focus of my role.

Gemma Wilson profile image

Gemma Wilson
Scottish Government

Gemma Wilson was appointed as a Senior Policy Officer within the Digital Health and Care Directorate of the Scottish Government in February 2022.  She has supported the development of Scotland’s first Data Strategy for Health and Social Care. Prior to her current role, Gemma worked as an intelligence analyst for HM Revenue and Customs.

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Intratone UK


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CSL Group


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Dimplex - A division of GDHV Group Ltd



Chameleon Digitisation Ltd

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