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Virtual Engagement Conference
Virtual Conference

Book Now


Thu, 10 Jun from
09:30 to 14:45 (BST)



From £180

About the conference

All registered social landlords (RSLs) in Scotland must have a tenant participation strategy which will enable ‘continuous improvement in landlords’ performance in supporting and enabling tenants to participate’.

Effective participation allows tenants to influence decisions about the housing services they receive. It gives landlords better links to the community and the opportunity to work with others.

Come along to our first virtual Engagement Conference and hear from the speakers and practitioners and third sector partners about the requirements, what’s new, and good practice in engagement and participation. 

The conference is all about engagement and in our new virtual platform, EventsAIR, interaction is the key! 

  • There will be live chat, questions and polling with the chance to ask your question live on-camera.
  • View the full program and save your favourites to customise your program. 
  • You can watch live sessions and the 3 plenary sessions will be available on-demand for 3 months after the event.
  • PLUS make connections with delegates via our speed networking and live delegate meet ups

Free tenant tickets – limited spaces 

 We are keen to give tenants a chance to attend and join in the discussion at our Engagement Conference and so we’re giving away 10 free tickets to tenants of SFHA member organisations. The selection process will be completely random and the draw will be made on Tuesday 1 June. We will notify your organisation via email if selected – a maximum of two tickets can be allocated per organisation and you can apply for these on the event booking page.


Benefits of Attending? 

  • Understand the regulatory requirements around Tenant Scrutiny and participation
  • Explore the concept of the “customer experience” and why it's important for customer service in the future.
  • Understand what initiatives are currently active in customer engagement and see replicable examples of good practice.

Is this for me?

If you are involved in your engagement strategy and are looking for new ways of engaging and empowering tenants then this event is for you.

Costs & how to book

The conference is taking place on Thursday 10 June 2021 and tickets cost from £180 for SFHA members. The conference will be held using our new virtual engagement platform, EventsAIR.

To book your place use the 'Book Now' button at the top of this page.

You will receive the link for the platform around 48 hours before the conference is due to start so you can familiarise yourself with EventsAIR and its features and how to watch the sessions on the day.

Data and privacy policy for virtual events and webinars

The online recordings of webinars and conferences using Zoom and Teams will be used on the SFHA website to provide insight and information post-event.

SFHA has considered the 3rd party usage and security of both applications and found these both suitable and applicable to meet our privacy and data protection standards.

We may also use these recordings for information sharing, promotion and publicity, this also includes social media use. Personal details and identification will never be recorded or shared if it is deemed inappropriate or not for legitimate interests.

By your attendance at the webinar/training/virtual conference, you acknowledge that you have been informed that your details may be shared for legitimate interests purposes only.

If you do not wish to be recorded, or details used for  as part of this conference, you should inform SFHA staff immediately.


Member Price £180

Non-member Price £250


Conference Supporters

TPAS Logo SCVO Clyde Valley HA Changeworks Logo

Programme Listings



Lesley Baird profile image

Lesley Baird

Lesley has worked with TPAS for 20 years, in that time she has worked with tenant and landlord organisations all over Scotland, supporting and building participation. 

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Scotland has a long and strong history of participation, happy to say that TPAS has been instrumental in developing best practice across Scotland, in rural, urban, island settings and with people of all ages, backgrounds and abilities.

Michael Cameron profile image

Michael Cameron
Scottish Housing Regulator

Michael is the Chief Executive of the Scottish Housing Regulator.

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Michael is the Chief Executive and accountable officer, responsible for managing and directing the organisation to fulfil its purpose and meet its objectives.

Geraldine Begg profile image

Geraldine Begg
Scottish Federation of Housing Associations

Geraldine is Technology Enabled Care in Housing (TECH) programme co-ordinator at SFHA. For over 20 years she has developed and delivered services that maximise independent living for people living in Scotland. 

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 Geraldine has been involved in the successful delivery of a wide range of local and national initiatives and her practice demonstrates a strong commitment to customer engagement and partnership working. For the last 5 years Geraldine has worked in the field of Technology Enabled Care leading on improvement and service integration projects. Though a strong exponent of the use of technology Geraldine is always quick to stress People First

Debs Allan profile image

Debs Allan
Scottish Federation of Housing Associations

Debs Allan is Innovation and Future Thinking Manager at the Scottish Federation of Housing Associations.

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Debs has a wealth of experience within the housing and third sectors, with an emphasis on cross-sector collaborative and innovative solutions, service design, development and operational delivery. Debs sees her role as being key in supporting the Scottish Housing sector to be brave, agile and fit for the future.
Claire Sharp profile image

Claire Sharp

Claire is an experienced facilitator specialising in digital inclusion. She has a strong background in delivering projects to support voluntary and public sector organisations to build essential digital skills and tackle digital inclusion across Scotland. 

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Most recently, Claire has been part of the team working on Connecting Scotland, a partnership with Scottish Government to provide devices, skills and connectivity to digitally excluded people across the country. A self-confessed chatterbox, she is looking forward to meeting you all and chatting about your ideas to tackle digital inclusion in your own areas.

Fin Smith profile image

Fin Smith
Clyde Valley Housing Association

Fin is Customer Service Director with Clyde Valley Group (joining in June 2019), providing customer services to over 4000 tenants and over 3000 owners. 

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Before this, Fin spent 6 years as Head of Business Services with Cairn Housing Association where he was responsible for a range of services including Contact Centre, Customer Engagement, Business Improvement and ICT. Prior to that Fin worked with Trust Housing Association for 7 years. Fin is passionate about achieving the very best outcomes for customers, ensuring that customers have a consistently great experience. In addition, he is a board member of Scotland’s Housing Network (SHN).

Susan McDonald profile image

Susan McDonald
Active Communities

Susan McDonald is the founder and CEO of Active Communities a Renfrewshire Health and Wellbeing Charity. Active Communities has people at its heart and supports local communities to be more active, improve health and wellbeing , reduce loneliness and isolation and empowers people to change their lives.

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While responsible day to day for the business development and the project management of the asset transfer of the former Johnstone Police Station , which will be transformed into a community led health, wellbeing and enterprise hub, Susan is happiest working in the local community and making a difference to people lives.


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