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Housing Management Conference 2018 - New Date
The Studio

Event Finished


Tue 25 - Wed 26, Sep from
10:00 to 17:00 (BST)


67 Hope Street
G2 6AE

Thank you to all who attended the SFHA's Housing Management Conference; presentations are now available to download. 

The conference saw over 100 delegates come together to share ideas about Rapid Rehousing, Universal Credit, Managing Stress, Digital Transformation and many more relevant key issues.

The event saw lots of networking and interesting discussion. Here are some delegate thoughts on current issues happening within the housing sector right now:

If you are interested in joining the planning group for next year's conference please contact Zhan McIntyre, SFHA Policy Lead: zmcintyre@sfha.co.uk


Member Price

Non-member Price


Linda Fay profile image

Linda Fay

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Linda is the UK’s sole certified Chronic Disorganisation Specialist and Hoarding Specialist.

Linda is the founder of Life-Pod, which she established in 2012. Since then, she has become recognised as the ‘go to’ person in Scotland, and across the UK, for advice and guidance on dealing with clutter and hoarding issues.

To date, Linda has provided Hoarding Awareness training for over 1200 professionals in the emergency services, housing, health and social care sectors. She has also helped many individuals to live safer and more comfortably in their homes; many of whom were at risk of homelessness.

Linda advocates on behalf of people affected by clutter and hoarding; she is a lead campaigner for better treatment and interventions, specifically in relation to forced clear-outs.

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Anne Cook
Scottish Government

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Anne has worked in social housing for over 30 years and has worked in senior management roles for a range of Local Authorities across Scotland. She joined the Scottish Government in 2002 as Head of the Tenant Participation Development Team providing a range of support to Social Housing landlords to help them meet their tenant participation requirements of the 2001 Act.

Anne was responsible for the development of the Scottish Social Housing Charter and is Head of the Social Housing Services Team within the Better Homes Division, Scottish Government. She has responsibility social housing standards and services, the Charter, Tenant Participation and Scrutiny, sponsorship of the Scottish Housing Regulator, Allocations, tenancies, antisocial behaviour and evictions.

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Gayle Anderson
Albyn Housing Society

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Gayle has worked in the housing industry since finishing her degree at the University of Strathclyde in 2002.  She first started working as a homeless officer for The Highland Council before moving to work as a Housing Officer for Cairn Housing Association in their Inverness office.  She moved to Albyn Housing in 2008 where she initially worked as the Housing Management Team Leader with responsibility for managing the team focusing on rent arrears, anti social behaviour, tenancy and estate management issues.  Due to organisational restructuring and a move to a generic approach to the day to day business Gayle became a Housing Services Officer in 2015.  In her current role she is fully generic and covers all aspects of the housing role from arrears managements, allocations, voids, ASB, repairs and maintenance inspections and tenancy and estate management issues.

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Scott Drever

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I have worked with SDM Housing Software for the past 17 years initially joining the company as a Housing Training Consultant providing SDM customers with a quality training and consultancy service, training customers on various aspects of the SDM Housing Software product suite. I then took the post of Training Manager managing all aspects of the training function within the company and have recently been promoted to the post of Director of Customer Services UK.  I really enjoy the variety that my job brings and enjoy the interaction with SDM customers at all levels.

Emily Forbes profile image

Emily Forbes
Albyn Housing Society

Emily comes from an Insolvency background working with an Insolvency Boutique for 8 years since leaving school in 2007. She started with Albyn Housing Society in September 2015 as a Housing Services Assistant. 

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Emily joined the Society just on the cusp of moving towards generic working. She is a fully generic Housing Services Assistant assisting the Housing Services Officer with all aspects of the Tenant Experience for the patch. These aspects include Arrears Management, Allocations, Voids, Maintenance, Tenancy Management and Anti-social Behaviour.  She is always keen to get involved with new initiatives.

Carolyn Hirst  profile image

Carolyn Hirst

Carolyn works as a mediator, investigator, researcher, trainer and coach. She is an Honorary Research Fellow at Queen Margaret University, Mediation Practice Supervisor for Cyrenians and an Ordinary Member of the First Tier Tribunal (Housing and Property Chamber).

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Her research centres on dispute resolution and she is currently working with Glasgow University on the impact of Being Complained About. Carolyn previously worked as a Deputy Scottish Public Services Ombudsman and in social housing, latterly as Deputy Director of a housing association. Current Board positions include Non-Executive Director of NHS Lothian and Member of Midlothian Integration Joint Board.

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Peter Matthews
University of Stirling

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Dr Peter Matthews is a Senior Lecturer in Social Policy at the Faculty of Social Sciences, University of Stirling. His research focuses on how urban public services, including housing, combat or exacerbate social and economic inequalities. He is also on the Committee of Prospect Community Housing Association.

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Ash Reid
Langstane Housing Association

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Following completion of a degree in Human Geography, that sparked an interest in social housing, Ash has worked with Langstane Housing Association since 1997. She has held a variety of roles from generic housing officer, leader of a specialist arrears team, policy officer, and executive assistant.  Her current role is varied, with responsibilities including  tenant involvement, complaints reporting, policy development,  social media and website management, developing Association publications, coordinating the ARC return and data protection compliance.

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Maggie Brunjes
Glasgow Homeless Network

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Within the homelessness sector and across different parts of Scotland, I’ve had volunteering roles, worked in supported accommodation for young people and held various data monitoring, policy and planning positions before taking on GHN’s Chief Officer role in 2010. GHN is a unique knowledge-into-action organisation that collaborates across Scotland to end homelessness. We learn from evidence and lived experience, facilitate cross-sector partnerships and assist the many people and places that can help us end homelessness. An independent evaluation described GHN as “difficult to characterise” – secretly proud of that.

Jill Pritchard profile image

Jill Pritchard
Occupational Therapist & Business Change Consultant

Jill Pritchard is an Occupational Therapist specialising in Housing issues & also a Business Change Consultant. She previously worked with the Joint Improvement Team of the Scottish Government & has continued supporting Health, Housing & Social Care partnerships via the iHub within Healthcare Improvement Scotland. 

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She supports improvements in the delivery of adaptations & housing interventions at operational & strategic levels within the Integration arrangements & promotes best use of Occupational Therapy & wider partnership staffing resources to produce better housing/adaptation outcomes for people. She was on the steering group for the revised ‘Adaptations without Delay’ guidance and is passionate about mainstreaming inclusive design and inclusive living.

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Sandra Robinson

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Sandra is a senior project delivery professional who has worked on Universal Credit since its inception in 2010. She has extensive experience of strategy, policy, design and implementation working in a large government projects and currently leads stakeholder engagement for UC with the Devolved Administrations and the social and private rented sector through their trade bodies.  She has had a close working relationship with the Scottish Federation of Housing Associations for a number of years, primarily working with them on Alternative Payment Arrangements and more recently the landlord portal, trusted partner, and communication with landlords.

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Carole Galsworthy
Halton Housing

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Carole has worked in housing for almost 10 years. 

Carole is Director of Transformation at Halton Housing and looks after ICT, Business Improvement, Marketing & Communications and Innovation. Carole has led on a ground-breaking Digital First programme which has radically changing the way customers access the organisation’s services and how these services are delivered.

She has also successfully delivered a programme of work that saw fully flexible / remote working introduced alongside a revitalised office environment that completely changed how and where colleagues work. 

Carole is a keen advocate of utilising fully integrated systems and technology to deliver wholesale change to ensure services are delivered in the most effective and efficient way.

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