Care & Repair Administrator
Highlands and Islands
Cairn Housing Association
£15,322 - £16,129
Closing date for applications
Full salary & employment details
Closing date: 1st August 2025 at 12:00pm
Location: Thurso, Caithness (with Hybrid Working)
Salary: The salary for this post is £15,322 per annum rising to £16,129 on successful completion of 6-month probationary period Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026.
Work pattern:17.25 hours per week (part-time)
Location: Thurso, Caithness (with Hybrid Working)
Salary: The salary for this post is £15,322 per annum rising to £16,129 on successful completion of 6-month probationary period Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026.
Work pattern:17.25 hours per week (part-time)
Job Type
Part Time
Job description
Join our team as a Care & Repair Administrator at our Caithness Office!
Cairn is seeking a dedicated Care & Repair Administrator to provide efficient and effective Customer Care and Administration Support to the 3 Service Level Agreements in providing Handyperson, Telecare and Care and Repair services ensuring financial information is recorded and KPI’s are met.
Key Responsibilities:
- Establish and maintain a trusting supportive relationship with clients at every stage in the Handyperson/Telecare process and where necessary, the Care and Repair core service.
- Provide a high level of customer service when dealing with internal and external customers to ensure the best customer experience is provided.
- Oversee and monitor a schedule of works for all 3 services ensuring they are carried out in accordance with policy & procedures.
- Arrange appointments for and liaise closely with the Handyperson’s regarding the organisation of workload to cope with changing demands.
- Collaborate with NHS Highland, Highland Council & other 3rd party agencies to develop and maintain cohesive partnership working.
- Prepare all documentation for administration such as letters, minutes and report in accordance with procedures.
- Contribute in a collaborative approach to general office duties such as mail distribution, weekly fire alarm testing & general customer enquiries from visitors.
Requirements:
- Recognised administration qualification or 2 years’ experience in a similar role with significant experience of an administrative role within a busy office.
- Understanding and knowledge of repairs and maintenance and experience with knowledge of standard forms of contract, procurement methods and tendering processes.
- Strong planning, administrative, organisational skills and developed ability to work with Microsoft Office packages.
- A willingness to attend events & represent Cairn HA’S Care & Repair/Handyperson service.
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
Cairn is seeking a dedicated Care & Repair Administrator to provide efficient and effective Customer Care and Administration Support to the 3 Service Level Agreements in providing Handyperson, Telecare and Care and Repair services ensuring financial information is recorded and KPI’s are met.
Key Responsibilities:
- Establish and maintain a trusting supportive relationship with clients at every stage in the Handyperson/Telecare process and where necessary, the Care and Repair core service.
- Provide a high level of customer service when dealing with internal and external customers to ensure the best customer experience is provided.
- Oversee and monitor a schedule of works for all 3 services ensuring they are carried out in accordance with policy & procedures.
- Arrange appointments for and liaise closely with the Handyperson’s regarding the organisation of workload to cope with changing demands.
- Collaborate with NHS Highland, Highland Council & other 3rd party agencies to develop and maintain cohesive partnership working.
- Prepare all documentation for administration such as letters, minutes and report in accordance with procedures.
- Contribute in a collaborative approach to general office duties such as mail distribution, weekly fire alarm testing & general customer enquiries from visitors.
Requirements:
- Recognised administration qualification or 2 years’ experience in a similar role with significant experience of an administrative role within a busy office.
- Understanding and knowledge of repairs and maintenance and experience with knowledge of standard forms of contract, procurement methods and tendering processes.
- Strong planning, administrative, organisational skills and developed ability to work with Microsoft Office packages.
- A willingness to attend events & represent Cairn HA’S Care & Repair/Handyperson service.
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
Notes
A Basic Disclosure is required for this role.
