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Website - Terms and Conditions of Use

These terms and conditions govern your access to and use of the Website. By accessing and using the Website you agree that you have read and accept these terms and conditions and that they shall apply to your use. If you do not wish to be bound by these terms and conditions, please leave the Website.

Contact details

This Website is operated by the Scottish Federation of Housing Associations Ltd (SFHA). The SFHA is a company limited by guarantee. Its registered offices are Libertas House, 3/1, 39 St Vincent Place, Glasgow G1 2ER.

If you have any queries relating to your registration with and use of the Website, please contact us.


In order to register with the website you are required to submit your first and last names, preferred user name, password, email address and organisation name.
We may suspend and/or terminate (either in whole or in part) your use of any user name, password or this Website immediately for any reason.

Data protection and Privacy

Click here to view our Privacy Policy.

Intellectual Property

All intellectual property rights in the design and layout of the Website and the material and information published on the pages of the Website, including, but not limited to, copyright and rights in registered and unregistered trade marks, are owned by or licensed to the SFHA. 
Save as may be incidental to you obtaining authorised access to the content on the Website, you must not reproduce, download, transmit or retransmit, manipulate or store on paper, electronic (including, but not limited to any database or any part of the Internet), CD Rom or other offline product on any other format in whole or in part the design and layout of the Website or the information or material published on the pages of it, nor hypertext or otherwise link to it, without the prior written consent of the SFHA, such permission to be given or withheld at SFHA's absolute discretion.


The material and information contained on the Website is for general information only and does not constitute any form of offer for sale (except for products available to purchase on our online publications section of the website) advice or recommendation by the SFHA. You should not rely on the material or information on the Website as a basis for making any business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.

The SFHA does not warrant or represent and excludes all warranties or representations that the material and information, including advertising material, on the Website is accurate, true or complete or that it is free of viruses or that it does not contain any material which is defamatory, obscene or illegal in any way.

In no circumstances will the SFHA be liable to you or any other third parties for any loss or damage (whether direct or indirect, including loss of profits, loss of opportunity or any consequential loss) resulting from or in any way connected with your use of the Website or its content, whether caused by negligence, misrepresentation, breach of any statutory duty, or breach of contract or otherwise. The SFHA does not limit or exclude its liability for death or personal injury resulting from its negligence.

You may access other websites via hypertext links from the Website. You use such links and other websites entirely at your own risk. Such websites are provided by independent third parties and the SFHA accepts no responsibility for the availability, content or use of such websites or information contained on them.

The views expressed do not necessarily represent the views of the SFHA or our advertisers.


You agree to indemnify and to keep the SFHA indemnified from and against any costs, claims, demands, expenses and liabilities suffered or incurred by the SFHA arising from or which is directly or indirectly related to your access to and/or use of the Website and/or any other person or entity's use of the Website where such person or entity was able to access the Website using your password.


The SFHA reserves the right to assign or transfer all or any of its rights and obligations under these terms and conditions to any of its group companies or to any other third party. In the event of assignment or transfer, notification will either be given to you by e-mail or posted on the Website.

Failure by the SFHA to exercise or enforce any right conferred upon it shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement of that or any other right on any later occasion.

The SFHA reserves the right to vary these terms and conditions from time to time. Such changes will either be notified to you by e-mail or posted on the Website. Changes in this manner shall be deemed to have been accepted if you continue to use the Website after a period of 2 (two) weeks from the date of transmission of the e-mail or of posting on the Website, whichever occurs later.

These terms are governed by and will be interpreted in accordance with Scottish law. The Scottish courts shall have exclusive jurisdiction to settle any claim or dispute which may arise out of or in connection with these terms and conditions.


Events - Terms and Conditions of Booking

(Please note that when you make a booking for one of our events, you are agreeing to be bound by the terms and conditions below.  Understanding the conditions BEFORE you book can prevent problems arising later.

1. A Commitment to Equality

Everyone at any SFHA event has equal rights to benefit from, contribute to and enjoy the event.  This means, among other things, that we should avoid language and behaviour which is unacceptable to other participants because it is seen as offensive, racist or sexist etc.  We always trust that everyone will endorse these principles.

2. Cancellations

Sometimes you will need to cancel a booking that you have made, or change the details of your booking.  The conditions below set out how the SFHA handles such eventualities.  When you make your booking, you are agreeing to be bound by these terms and conditions.

CANCELLATIONS for one day conferences can be accepted in writing. If cancellation occurs before the closing date a £30 administration fee will be charged. If cancellation occurs after the closing date then the full fee may be payable. The closing date is 14 days prior to the event.

CANCELLATIONS for residential conferences can be accepted in writing. If cancellation occurs before the closing date a £40 administration fee will be charged. If cancellation occurs after the closing date then the full fee may be payable.The closing date is 14 days prior to the event.

LATE CANCELLATIONS, made after the closing date, will incur the full delegate fee for the event.  In the case of a genuine medical or personal emergency, the SFHA will consider refunding the delegate fee minus an administration charge; however, we may require written corroboration of the reasons.  Alternatively we are happy to accept substitute delegates on these occasions; again written confirmation of the replacement is required.  Unfortunately, there are often occasions where we may have to pick up the cost of your place (such as accommodation and meals), refunds cannot always be issued.

Please avoid swapping places with other organisations as this can lead to problems at the event.  We will only allow swaps at our discretion and anyone who wishes to do so must notify us in writing.

IF WE HAVE TO CANCEL: sometimes we will need to cancel an event due to circumstances beyond our control.  We will advise you of any cancellation as soon as we make the decision to cancel.  Refunds will then be issued.  Please do not make any travel arrangements, or book any accommodation until the closing date for the event as the SFHA will not be liable for costs incurred by you for any event which is cancelled in these circumstances.

3. IF You Have a Complaint

The SFHA is constantly ensuring that our events are of a consistently high standard.  We are always keen to get your comments, through evaluation forms and in person, and use them to improve the event where possible.  If you have a query, or complaint, please contact any member of the SFHA Events Team present at the event.  You can also email events@sfha.co.uk or write to :

SFHA, Libertas House, 3/1, 39 St Vincent Place, Glasgow G1 2ER.



Delegates Code of Conduct


The code of conduct sets out what is expected of everyone attending any event hosted by the SFHA. Attending an SFHA event shows agreement to follow standards of behaviour that everyone is able to be present without interruption, fear or intimidation. Where any person attending has a complaint, then that person is entitled to use the SFHA complaints process. Any person asked to leave an event can ask for an investigation of the circumstances around his or her exclusion.

All delegates attending events, must undertake to:

  • Treat all people with respect and act in a way which does not discriminate against or exclude anyone
  • Act in a fair and responsible way to any staff, fellow delegates or volunteers they encounter


The SFHA assumes that all people attending events agree to:

  • Observe the authority of the chair/speaker or facilitator at all times
  • Listen and respect the views and experiences of other people contributing
  • Agree to and follow the standard of behaviour expected at each event, according to what is happening at that event. For example, arriving in good time; not interrupting; not shouting; switching off mobile phones.
  • Add to the discussion only if and when asked to do so and then only in a way that is relevant to the matter under discussion.
  • Allow others to have equal opportunity and time to share their opinions when asked for.
  • Challenge ideas not individuals or their opinions.
  • Not use inflammatory language or behaviour of any kind
  • Not have used alcohol and illicit substances before or during the session
  • Report any health and safety issues which could affect the safe running of the event

Breach - If the code of conduct is breached during an event, SFHA staff may take one or more of the following steps with the objective of restoring order.

  • Any person making offensive, insulting, threatening remarks, while at a SFHA event, will be asked to leave the room. This may cause the event to be suspended for the shortest period needed to allow order to be restored.
  • Any person or persons causing through their behaviour, any other individual or individuals present at an event to fear for their personal safety may be subject to immediate removal from the event and/or the event premises.
  • It shall be at the discretion of the SFHA staff to decide whether any person or people are excluded or re-admitted to the event.


SFHA staff and board members will take reasonable steps to achieve compliance with the code including, if possible, seeking support from other others as the person they believe to be breaching the code.
If this action is insufficient, SFHA staff and board members will seek witness and obtain assistance from the most appropriate authority available, the management of the venue or (in serious cases) the police.
As soon as possible after any incident SFHA’s Chair will take up the matter with the organisation of the person alleged to have breached the Code, seek satisfactory resolution and report the matter to the next meeting of the Board meeting.

We thank you for your attention in this matter.

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