Customer Support Coordinator

Cloch’s vision is to deliver services which exceed expectations, and this starts by offering a first-class service to our customers. This position, which will be fulfilled for 25 hours per week, ideally over 5 days, is integral to us achieving this.

The Customer Support Coordinator will be a positive and motivational people manager who understands the importance of customer care and the link to us achieving our strategic objectives. In supervising a small team who are on the front-line, quality standards are important to ensure we can deliver efficiently and effectively and seek a first-time resolution where possible. The team work closely with our Housing and Property Services teams to ensure there is seamless communication with our customers, whether that be face-to-face, via telephone or online.

It is a role which requires energy and enthusiasm to thrive in a customer-centric environment, and attention to detail and strong organisation skills will be integral through the daily workload.

Your key responsibilities will include:
• Supervision of Team
• Customer Housing Support
• Customer Complaint Handling
• IT and System Database Management
• Social Media Coverage
• Front Office Duties

The full job description and person specification for the post can be found within our recruitment pack which can be downloaded from our website, www.clochhousing.org.uk, under current vacancies. If you require assistance downloading the pack, please contact our Corporate Services Team on 01475 783 637.