Housing Officer
Highlands and Islands
Cairn Housing Association
£47,854 - £50,373
Closing date for applications
Full salary & employment details
Location: Inverness (with Hybrid Working)
Contract: 12 months Fixed Term Contract (Maternity Cover)
Hours: 34.5 hours per week (full-time)
Salary: The salary for this post is £47,854 per annum rising to £50,373 on successful completion of 6-month probationary period
Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026
Contract: 12 months Fixed Term Contract (Maternity Cover)
Hours: 34.5 hours per week (full-time)
Salary: The salary for this post is £47,854 per annum rising to £50,373 on successful completion of 6-month probationary period
Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026
Job Type
Maternity cover
Job description
Cairn is seeking a dedicated Housing Officer to provide an excellent Tenancy Management Service to our tenants and customers. Deliver a housing management service including allocations and void management to maximise income and sustain tenancies. Advise & support customers and enforce legal action on issues surrounding anti-social behaviour and estates.
Key Responsibilities:
*To deliver housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
*Lead & deliver all actions relating to anti social behaviour/allocations/rent arrears in line with our policies and procedures to deliver an effective housing management service and preserving our income.
*Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
*Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
*Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
*Perform effective data management to enable accurate reporting and monitoring.
Requirements:
*Educated to HND level or other relevant professional qualification
*Significant Line management/supervisory experience.
*Substantial experience within a housing role 3-4 years.
*Significant experience in a similar role delivering a customer focussed service.
*Knowledge of the social housing sector.
*A full UK Driver’s License with access to a car and a Basic Disclosure are required for this role.
Key Responsibilities:
*To deliver housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
*Lead & deliver all actions relating to anti social behaviour/allocations/rent arrears in line with our policies and procedures to deliver an effective housing management service and preserving our income.
*Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
*Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
*Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
*Perform effective data management to enable accurate reporting and monitoring.
Requirements:
*Educated to HND level or other relevant professional qualification
*Significant Line management/supervisory experience.
*Substantial experience within a housing role 3-4 years.
*Significant experience in a similar role delivering a customer focussed service.
*Knowledge of the social housing sector.
*A full UK Driver’s License with access to a car and a Basic Disclosure are required for this role.
Notes
Visit Cairn website to apply - Housing Jobs Scotland | Housing Association Charity Jobs In Scotland For assistance, call our head office at 0800 990 3405 or email recruitment@cairnha.com. Please note, we do not accept CVs.
