Lead Factoring Officer

Since its formation in 1980, Rutherglen and Cambuslang Housing Association has built an enviable reputation for providing the highest standard of housing and quality of services. We are a high performing organisation and enjoy high levels of tenant satisfaction across a range of indicators. We are committed to building on this and ensuring we provide tenants with affordable, safe and modern housing in vibrant, sustainable communities.

We put all our service users at the heart of everything we do and out values, ethos and culture reflect this commitment. In delivery of services and wider activities we seek to improve the lives of our customers and enhance out communities.

We are looking to recruit a Lead Factoring Officer. This post presents a great opportunity to join a leading Housing Association with a clear desire to invest in its Factoring Service and take it to the next level.

Your role will involve acting as the lead point for Factored Owners, providing a professional interface with customers and improving the standards we supply.

Your duties will consist of:
• Acting as the Custodian of all services provided under our Factoring principles, including billing queries and customer engagement.
• Proactively building strong client relationships and ensuring we deliver great customer service.
• Meeting property owners both one to one and in group sessions to gauge all aspects of our service provision
• Excellent levels of complaints handling and resolution
• Tight control over financial and budget elements, including profit and loss levels being achieved by the service.
• Ensuring arrears management is timely and effective with regular reporting to the CEO and Board
• You should have property-based experience and be adept at problem solving with the ability to manage a busy workload
• A high level of Admin/IT Skills and Housing Management systems is preferred, and a clean driving licence is essential