Operations Manager
Edinburgh area
Harbour Homes Scotland
£67,294 per annum
Closing date for applications
Full salary & employment details
Salary: £67,294 per annum
Contract: Permanent
Hours: 35 hours per week
Location: Edinburgh - This role is office-based with regular site visits
Contract: Permanent
Hours: 35 hours per week
Location: Edinburgh - This role is office-based with regular site visits
Job Type
Full Time
Job description
About Harbour Multi-Trades:
Harbour Multi-Trades is a one-stop-shop for all your maintenance, repairs and refurbishment needs. Our extensive client base is made up of landlords, lettings agents, housing associations, public sector organisations, private sector companies, homeowners, and developers. We care about our communities, and helping create brilliant places for people to live, visit and do business. In fact, all our profits are reinvested to make a positive difference to people’s lives. This includes everything from supporting projects to providing more affordable homes.
About the role:
We are seeking an experienced and dynamic Operations Manager to provide strong leadership and strategic direction across a broad and diverse service area. This is a critical role that ensures the effective delivery of property related operational services, driving performance, quality and continuous improvement across multiple teams.
You will be at the centre of our operational delivery, managing customer contact services, front-line property management teams and multi-trade/cleaning workforces to ensure we meet contractual obligations and provide high-quality services to our clients.
With significant responsibility for people, budgets and service performance, this role is ideal for an operational leader who thrives in complex, fast-paced environments and is committed to achieving excellence.
About you
You must have:
- Significant experience leading and managing front-line services including call handling, reception, planning and core repairs, voids and cleaning functions.
- Extensive experience of operational leadership to a multi-trade workforce, setting clear objectives and KPIs for a multi client portfolio.
- Proven track record of resource planning, KPI delivery and operational decision-making.
- Significant experience managing contracts, suppliers and budgets.
- Strong financial management, budget control and procurement knowledge.
- Detailed knowledge of contract management and quality assurance.
- Strong project and resource planning capability.
- Comprehensive understanding of H&S legislation, RAMS and compliance requirements.
- Have a driver’s license
- Willingness to participate in the out-of-hours on-call rota.
Harbour Multi-Trades is a one-stop-shop for all your maintenance, repairs and refurbishment needs. Our extensive client base is made up of landlords, lettings agents, housing associations, public sector organisations, private sector companies, homeowners, and developers. We care about our communities, and helping create brilliant places for people to live, visit and do business. In fact, all our profits are reinvested to make a positive difference to people’s lives. This includes everything from supporting projects to providing more affordable homes.
About the role:
We are seeking an experienced and dynamic Operations Manager to provide strong leadership and strategic direction across a broad and diverse service area. This is a critical role that ensures the effective delivery of property related operational services, driving performance, quality and continuous improvement across multiple teams.
You will be at the centre of our operational delivery, managing customer contact services, front-line property management teams and multi-trade/cleaning workforces to ensure we meet contractual obligations and provide high-quality services to our clients.
With significant responsibility for people, budgets and service performance, this role is ideal for an operational leader who thrives in complex, fast-paced environments and is committed to achieving excellence.
About you
You must have:
- Significant experience leading and managing front-line services including call handling, reception, planning and core repairs, voids and cleaning functions.
- Extensive experience of operational leadership to a multi-trade workforce, setting clear objectives and KPIs for a multi client portfolio.
- Proven track record of resource planning, KPI delivery and operational decision-making.
- Significant experience managing contracts, suppliers and budgets.
- Strong financial management, budget control and procurement knowledge.
- Detailed knowledge of contract management and quality assurance.
- Strong project and resource planning capability.
- Comprehensive understanding of H&S legislation, RAMS and compliance requirements.
- Have a driver’s license
- Willingness to participate in the out-of-hours on-call rota.
Notes
Please click here for full job description
How to apply:
If you would like to be considered for this opportunity, please email a copy of your CV and personal statement to recruitment@harbour.scot
You will find more information about this role and working for Harbour Homes Multi-Trade in the job description.
Closing date for applications: Monday 2nd February 2026
Interviews will be held on Thursday 12th February 2026
Please note we do not accept agency referrals.
