Regional Manager
West of Scotland
Argyll Community Housing Association
£52,792 - £61,831
Closing date for applications
Full salary & employment details
Salary: £52,792- £61,831 per annum – Pay changes pending
Working Pattern: 35 hours per week - Monday to Friday, Permanent
Location: Can be based in any of our offices across Argyll & Bute and includes hybrid working
Working Pattern: 35 hours per week - Monday to Friday, Permanent
Location: Can be based in any of our offices across Argyll & Bute and includes hybrid working
Job Type
Full Time
Job description
Argyll Community Housing Association are seeking to recruit a dynamic and driven Regional Manager to head the Area Housing and Neighbourhood Services Teams. ACHA is a community led charitable housing association and is the largest social landlord in Argyll and Bute with more than 5000 properties spread across the whole area including most of the inhabited islands.
This exciting role will involve ensuring the highest quality of services to our tenants and other customers. You will be the Group’s operational lead ensuring that the housing service performs to the highest standards, and always meets or exceeds the expectations of the Housing Regulator, funders, customers and the wider housing sector. This is a fantastic opportunity to join ACHA just as we launch our exciting and ambitious transformation plan and the successful candidate will have a real opportunity to ensure the highest quality of services to really make a difference to people’s lives, homes and communities throughout Argyll and Bute.
In this role you will be an advocate for change, driving continuous improvement of the Group through the strategic development and policy formulation for all area housing and neighbourhood services, and through championing and inspiring a positive customer-centric culture team. You will proactively ensure you and your teams respond to incidents and complaints, adhering to and reporting of KPI’s, and ensuring compliance with relevant laws and legislation. Reporting directly to the Director of Customer Experience, the Regional Manager will also work in collaboration with the wider leadership team to ensure that regulatory and performance targets are met and that services are delivered in line with the business plan.
The ideal candidate will have strong project manager skills with a minimum of 5 years’ experience in a senior management position. Being proficient in using customer service software and CRM systems is also essential for this role. You also require to hold the Charted Housing Institute level 5 qualification (or an equivalent), or be willing to work towards this qualification as part of your career development with ACHA.
The ACHA Group is currently going through an exciting transformation programme and therefore this role may be subject to change.
If this sounds like you, apply now and become a part of our diverse team. We look forward to hearing from you!
In exchange, ACHA provides a generous benefits package including:
• 25 days annual leave (which increases with time served) and 12 public holidays
• Strathclyde Pension Fund or Now Pension Scheme Membership
• Health Shield Cash Plan
• Breeze (which includes 24/7 GP access, wellbeing support and great employee discount perks)
• Group Life Assurance
• Flexible & Hybrid Working
• Enhanced Maternity and Sick Pay Benefits
• Cycle to Work Scheme
• Holiday Buy and Sell Scheme
• Tusker Car Scheme
• Access to Aviva DigiCare+
This post requires
• Basic Disclosure Scotland check
• Full UK Driving Licence
• Access to a vehicle insured for business use
For more information, please contact Sandra McLeod on 01546 605818 or email sandra.mcleod@acha.co.uk. Sandra will be available from 2nd June onwards.
To apply visit the recruitment section of our website at www.acha.co.uk
If you cannot access the website, please contact the recruitment team:
01546 605964 or email recruitment@acha.co.uk. CV’s are not accepted.
This exciting role will involve ensuring the highest quality of services to our tenants and other customers. You will be the Group’s operational lead ensuring that the housing service performs to the highest standards, and always meets or exceeds the expectations of the Housing Regulator, funders, customers and the wider housing sector. This is a fantastic opportunity to join ACHA just as we launch our exciting and ambitious transformation plan and the successful candidate will have a real opportunity to ensure the highest quality of services to really make a difference to people’s lives, homes and communities throughout Argyll and Bute.
In this role you will be an advocate for change, driving continuous improvement of the Group through the strategic development and policy formulation for all area housing and neighbourhood services, and through championing and inspiring a positive customer-centric culture team. You will proactively ensure you and your teams respond to incidents and complaints, adhering to and reporting of KPI’s, and ensuring compliance with relevant laws and legislation. Reporting directly to the Director of Customer Experience, the Regional Manager will also work in collaboration with the wider leadership team to ensure that regulatory and performance targets are met and that services are delivered in line with the business plan.
The ideal candidate will have strong project manager skills with a minimum of 5 years’ experience in a senior management position. Being proficient in using customer service software and CRM systems is also essential for this role. You also require to hold the Charted Housing Institute level 5 qualification (or an equivalent), or be willing to work towards this qualification as part of your career development with ACHA.
The ACHA Group is currently going through an exciting transformation programme and therefore this role may be subject to change.
If this sounds like you, apply now and become a part of our diverse team. We look forward to hearing from you!
In exchange, ACHA provides a generous benefits package including:
• 25 days annual leave (which increases with time served) and 12 public holidays
• Strathclyde Pension Fund or Now Pension Scheme Membership
• Health Shield Cash Plan
• Breeze (which includes 24/7 GP access, wellbeing support and great employee discount perks)
• Group Life Assurance
• Flexible & Hybrid Working
• Enhanced Maternity and Sick Pay Benefits
• Cycle to Work Scheme
• Holiday Buy and Sell Scheme
• Tusker Car Scheme
• Access to Aviva DigiCare+
This post requires
• Basic Disclosure Scotland check
• Full UK Driving Licence
• Access to a vehicle insured for business use
For more information, please contact Sandra McLeod on 01546 605818 or email sandra.mcleod@acha.co.uk. Sandra will be available from 2nd June onwards.
To apply visit the recruitment section of our website at www.acha.co.uk
If you cannot access the website, please contact the recruitment team:
01546 605964 or email recruitment@acha.co.uk. CV’s are not accepted.
