Tenant Liaison Officer

Do you have a passion for helping others? Are you customer focused with good organisational skills? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Tenant Liaison role could be for you!

This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at their homes. You will be working within our RAAC Project Team whose principal objective is to assist our customers whilst significant work is being carried out in their home.

We are a small organisation however we make a big impact in the communities where our tenants live. At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can provide excellent customer service in alignment with our ‘WORKS’ ethos, we would love to hear from you!

Interested?

Salary £33,917annum

Location – Our office is based in Livingston; however, we have a flexible approach to our working arrangements in line with role requirements and our hybrid working policy. For more information on our Hybrid Working Policy, and our 9-day fortnight, please email enquiries@almondha.org.uk.

What will we offer you?

We offer a 36-hour working week over Monday to Friday. Currently with a 9-day fortnight in place, where every other Friday is a rest-day.

We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.

Our pension scheme is active from the day you join us, and we contribute 10% towards it.