Welfare Benefits Officer
Central Scotland
Clyde Valley Housing Association
£40,635 - £44,619
Closing date for applications
Full salary & employment details
Job Title: Welfare Benefits Officer
Salary: EVH Grade 7: £40,635 - £44,619 per annum
Hours: 35 hours per week
Reports to: Senior Community Development Officer
Salary: EVH Grade 7: £40,635 - £44,619 per annum
Hours: 35 hours per week
Reports to: Senior Community Development Officer
Job Type
Full Time
Job description
Clyde Valley Housing Association (CVHA) are recruiting for a full-time Welfare Benefits Officer to join our Customer Success team on a permanent basis. Our Welfare Benefits Officers make a real impact to the lives of our customers who may be entitled to financial support and benefits they may not be aware of. You'll also work closely with the rest of our Customer Service team, in particular our Revenue team, supporting our customers to sustain their tenancies.
Key Responsibilities include:
• Provide information and advice on all aspects of welfare benefits and rights to customers through a number of different communication channels, including: face to face, home
• visits, office appointments, emails, telephone calls, supporting forums and attending events. Advice to be given on UK and Scottish benefits.
• Create and deliver training in key welfare benefits issues and legislation to support internal teams. Including supporting other teams to respond to frequently asked questions on Welfare Benefits in their job roles
• Work with other teams within the Customer Services Directorate to support them to answer common queries around welfare benefits.
• Assist the Revenue Team to reduce current customer arrears and benefit overpayments and where appropriate provide support to assist with recovery of sums outstanding.
Guaranteed Interview:
As a Disability Confident Employer, we’ll interview all disabled candidates who meet all of the the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: Please submit your CV and personal statement to us by 9am on Monday 22nd September 2025.
Interviews are expected to take place on Tuesday 7th October.
If you require any further assistance with your application please reach out to us at recruitment@cva.org.uk.
Key Responsibilities include:
• Provide information and advice on all aspects of welfare benefits and rights to customers through a number of different communication channels, including: face to face, home
• visits, office appointments, emails, telephone calls, supporting forums and attending events. Advice to be given on UK and Scottish benefits.
• Create and deliver training in key welfare benefits issues and legislation to support internal teams. Including supporting other teams to respond to frequently asked questions on Welfare Benefits in their job roles
• Work with other teams within the Customer Services Directorate to support them to answer common queries around welfare benefits.
• Assist the Revenue Team to reduce current customer arrears and benefit overpayments and where appropriate provide support to assist with recovery of sums outstanding.
Guaranteed Interview:
As a Disability Confident Employer, we’ll interview all disabled candidates who meet all of the the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: Please submit your CV and personal statement to us by 9am on Monday 22nd September 2025.
Interviews are expected to take place on Tuesday 7th October.
If you require any further assistance with your application please reach out to us at recruitment@cva.org.uk.
Notes
To find out more about the role, full duties and responsibilities, you can access the recruitment pack here: Welfare Benefits Officer Recruitment Pack.
