Access PaySuite joins SFHA as a Sector Associate to transform income collection across the social housing sector

Access PaySuite is proud to announce its new membership with the Scottish Federation of Housing Associations (SFHA) as a Sector Associate, marking an exciting step forward in supporting housing providers across Scotland with innovative, efficient, and secure payment solutions.

With decades of experience in public sector payments, Access PaySuite empowers organisations to simplify revenue collection, reduce costs, and improve customer satisfaction through a comprehensive, modular payment platform. The solution supports all major payment channels—including Direct Debit, Open Banking, online portals, automated phone payments, and mobile payments—ensuring accessibility for tenants and operational efficiency for providers.

As a Sector Associate, Access PaySuite is committed to helping SFHA members address pressing challenges such as arrears management, fragmented systems, high transaction costs, and limited payment options. In a sector where every transaction counts, PaySuite delivers the flexibility, compliance, and real-time visibility housing associations need to serve their communities better.

Trusted by over 60 housing associations nationwide

Access PaySuite already partners with over 60 housing associations and works with 209+ local authorities across the UK, providing trusted payment infrastructure that supports over 287 million transactions annually, worth £28 billion. Its technology powers seamless interactions between tenants and providers, ensuring housing payments are simple, timely, and secure—whether online, over the phone, or in-person.

Delivering results: reducing arrears, boosting satisfaction

Recent projects highlight the measurable impact of Access PaySuite’s work in the housing sector. One major housing association reported a £200,000 reduction in arrears within a year of implementing PaySuite, alongside a 75% increase in self-service payments and a 900-call drop in monthly call centre volumes. Tenant satisfaction rose to over 81%, thanks to improved accessibility and payment transparency.

These results are powered by PaySuite’s real-time integration with housing management systems, enabling faster reconciliation, automated alerts, and full payment visibility. Whether through secure card portals, bespoke payment links, or on-the-go mobile options for housing officers, the platform makes payment interactions effortless and data-informed.

Built for housing, designed for the future

At its core, Access PaySuite is designed to future-proof housing operations. With increasing pressure to digitalise services and reduce overheads, housing providers need solutions that adapt to evolving technologies and resident expectations. That’s where PaySuite’s modular architecture stands out—allowing associations to scale up or tailor payment options to meet specific community needs.

Key platform features include:

• Real-time payments: Minimise delays and improve cash flow.
• Smart mobile tools: Ideal for field staff collecting payments.
• Open Banking integration: Lower costs and offer greater flexibility.
• EVO AI analytics: Deliver fast, data-driven insights.

Bringing added value to SFHA members

“We’re delighted to become a Sector Associate of SFHA,” said Jon Mueller, Social Housing Relationship Manager at Access PaySuite. “This partnership underlines our long-term commitment to Scotland’s social housing sector. We know payment challenges can impact both tenant experience and operational resilience, and our platform is built to remove friction, improve engagement, and boost performance.”

The partnership will also give SFHA members access to valuable insights and best practices through events, webinars, and collaborative learning opportunities. From helping organisations modernise income management to advising on digital transformation strategies, PaySuite will be an active contributor to the SFHA community.

Tailored solutions for Scottish housing associations

PaySuite understands the unique challenges faced by housing associations in Scotland—from rural digital infrastructure gaps to compliance with devolved regulatory frameworks. The platform offers specific support for Scottish housing providers.

Join the digital payment transformation

SFHA members looking to improve tenant experience, cut admin time, and reduce arrears are invited to explore how Access PaySuite can support their goals. Whether starting a digital payments journey or looking to upgrade existing systems, PaySuite offers the technology, expertise, and partnership to make a real difference.

For more information or to arrange a tailored demo, contact:
📧 jon.mueller@theaccessgroup.com
🌐 www.accesspaysuite.com