Ardenglen scores highly in satisfaction survey

Tenants have given Ardenglen Housing Association the thumbs up in a wide-ranging endorsement of its work.

In its three-yearly tenant satisfaction survey, Castlemilk-based Ardenglen was given a vote of satisfaction from customers.

Ardenglen – which has 982 homes - achieved high scores and excelled in a number of key performance indicators.

Ninety four per cent of those questioned were satisfied with Ardenglen’s overall service – matching its 2019 performance despite the upheaval caused by the pandemic and successive lockdowns.

The findings also found:

• 99.8% were satisfied with being part of Ardenglen’s decision- making process.
• 98% said the Association was good at keeping tenants informed.
• 96% were satisfied with the management of their neighbourhood.
• 95% said they felt the rent they pay was “good value for money”.
• 89% were satisfied with the repairs service for their homes.
• 98% were satisfied with the “customer care” offered by Ardenglen.

Research company Research Resource - tasked with contacting tenants - carried out hundreds of interviews with tenants.

Ardenglen Chief Executive David Byfield said: “These findings are an important snapshot of tenant opinion which enhances and influences our work at every level.

“We are naturally very pleased indeed to learn what people think of us and the work we carry out and to have scored so highly in key areas. 

“The figures also illustrate the dedication, hard work and professionalism of our Board and every single member of staff.”