Eildon Housing’s extra care services at Poynder Apartments in Kelso was recently inspected by the Care Inspectorate and was noted for the positive interactions staff have with tenants who were praised for consistently being warm and respectful, and creating a social environment which was filled with kindness and genuine enjoyment. Staff were noted as being attentive to individuals, supporting tenant’s needs at a pace which was comfortable for them with one tenant commenting: 'Staff regularly go above and beyond the assistance they provide and are always available during difficult times.'
Amanda Miller, Eildon’s Director of Community Services commented: “We are extremely proud of the high quality of care that our staff team provides at Poynder Apartments, a relatively new service in Kelso. For the report to identify the genuine care and dedication each member of the team displays is a true credit to them. It was especially heartening to read that the relaxed and cheerful atmosphere allows tenants to feel safe and inclusive which enables them to engage and feel comfortable with staff and their peers. Well done everyone, a fantastic team effort!”
The service received consistent Grade 4’s - ‘Good’ rating for the quality of its regulated care and support.
