Pineview delighted with tenant feedback

Pineview Housing Association’s Chairperson Dan Martyn described it’s the release of its recent satisfaction results as “really good news and incredible results in trying times”.

The survey, undertaken by Research Resources in late 2022, covered the full range of the Scottish Social Housing Charter satisfaction indicators. Additionally, a number of other questions were asked on matters that as a community-based housing association, it wanted its tenants views on.

Given the circumstances since the previous survey in 2020 (covid and the related lockdowns and restrictions; the shortage of suppliers, labour and materials for works; the transfer of engagements; and staff turnover) the association has said it is “absolutely delighted” with the outcomes.  The headline results are available on the Pineview website - here.

The results reflect tenants’ views on the outcomes of the 2021 transfer of engagements when 319 tenants transferred to Pineview from the ex Kendoon Housing Association.  Transferring tenants received commitments as part of the transfer and would therefore have had high expectations. These results illustrate that tenants see the difference and Pineview is delivering for them.

Pineview Housing Association’s Director, Joyce Orr, stated: “While all the headline results are fantastic, the team at Pineview (committee, staff and the resident and customer forum) know we can still make improvements.  We will analyse the survey results in detail, and we will acknowledge what tenants tell us is good, and we will learn from our tenants comments where improvements can be made.”